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Question [배송관련] Can't I use real-time account transfer without a public certificate?
Answer Regardless of the bank or amount, you must have a public certificate to use real-time account transfer. If you do not have a public certificate, you can install it by visiting a nearby bank in person and applying for Internet banking.
Question [회원/가입] How can I apply for a package delivery?
Answer Delivery" button at the bottom of the main page of my shopping information or the "Apply for Bundled Delivery" button at the top right. After checking all the products you want to ship in batches, click the "Apply for Bundled Delivery" button at the bottom and your request for bundled delivery will be delivered to the seller. It is only available for the same seller's goods, and may not be reflected if the seller is already working on shipping. However, depending on the characteristics and ...
Question [회원/가입] I'd like to change the shipping address.
Answer Changes to delivery information such as delivery destination or recipient phone number can only be made in the "wait for delivery" state, which is a waiting state in which the order (delivery request) has not been transferred to the seller. In other words, you cannot change the delivery information in the post-delivery request stage. On the detailed page of the product you want to change the delivery information on the My Shopping Information > Transaction Status > View signed order men...
Question [회원/가입] Can I change the product information, price, quantity, etc. after registering the product?
Answer 1. If you want to change product information (pure product information other than price/quantity) 1) Open market and tool product: [GSM> Integrated product management > Product editing] You can change the contents of the product itself, such as detailed description, product name, and selection information. 2) Auction product: [GSM> Tool/Auction/Hweeung/Reservation> Auction product management] If there is no bidding case even if the auction is scheduled or the auction is ...
Question [회원/가입] What types of payment methods do you have?
Answer Payment methods are largely divided into three types: cash payment, credit card payment, and points/other payment. [Cash payment] ① Cash payment/G bankbook (cash balance) It is a method of depositing money into your dedicated deposit account using Internet banking, phone banking, and window deposit, or paying with the amount of cash balance. ② Real time account transfer In the process of ordering, a public certificate is required by withdrawing the purchase price directly from your...
Question [배송관련] The delivery status of the ordered product continues to appear as
Answer The "Delivery Request" stage is a state before the seller checks your order with the order (delivery request) issued to the seller and proceeds with the delivery process. If the delivery status of the ordered product lasts for a certain period of time due to "Delivery Request", please contact the seller's contact information or seller bulletin board on the [My Shopping Information > Transaction Status > View Signed Order] menu. If you cannot contact the seller, please contact the Gmarket...
Question [주문/결제] Please tell me how to use the discount coupon.
Answer The discount coupon you have can be found on the [My Shopping Information > G Bankbook] menu or on the "My Coupon Box" menu on the product detail page you want to purchase. (I can't see "My Coupon Box" when I'm not logged in.) ① Use individual discount coupons Click "My Coupon Box" on the product details page → Among the coupons available in the current product Select and apply discount coupon Click → Purchase at discount coupon application price ② Use coupons for each product ...
Question [기타] How do I get after-sales service?
Answer Our Gmarket is an online marketplace company, and producers and sellers are responsible for the warranty of products. The after-sales service information for the purchased product is specified on the product's detailed page, and if there is no after-sales service information, you can contact the seller for the after-sales service of the product. In the case of genuine products, aftersales service is available from the manufacturer, and you can check the manufacturer and country of origin info...
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